Enhancing Customer Support

INFICON Service Training Empowers Asian Customers

Service Training Guangzhou

In April, INFICON hosted a comprehensive service training session at the Service Center and partly at the Guangzhou Application Center, focusing on equipping participants with the knowledge and skills necessary to excel in their roles and better serve their customers. Led by experienced trainers Dino Iavarone and Marc Idler, with support from Dr. Thomas Grellmann, the training covered a range of topics, including hands-on demonstrations of INFICON's latest product innovations such as the ELT Vmax electrolyte battery leak detector, its predecessor, the ELT3000 PLUS, the UL3000/UL6000 leak detector series, the upcoming SMART-Spray, and the well-proven Contura® S-Series seal testers.

A significant aspect of the training was the emphasis on how these cutting-edge leak detection systems can benefit Asian customers by addressing their specific application challenges. Participants gained valuable insights into the features and capabilities of INFICON's latest innovations, enhancing their ability to troubleshoot and optimize performance in real-world scenarios commonly encountered in Asian markets.

Service Training Guangzhou_ELT Vmax
Service Training Guangzhou_ELT Vmax

Service employees from Japan, Korea, Singapore, and China came together for the training sessions, fostering collaboration and knowledge sharing across regions. The training also provided opportunities for participants to strengthen relationships during evening and weekend common activities, further enhancing teamwork and camaraderie.

Dino Iavarone, one of the lead trainers, emphasized the importance of providing efficient solutions to educate the Service Engineers and Technicians and thus meet the unique needs of customers. 

By understanding the specific challenges faced by our Asian customers and equipping ourselves with the latest technologies and expertise, we can ensure that we are better prepared to support them and address their needs effectively.
Dino Iavarone
Service Product Manager

Marc Idler echoed this sentiment, noting that the training session provided an invaluable opportunity for participants to enhance their technical knowledge and problem-solving skills, enabling them to deliver thorough service and support to their customers. "Our goal is to empower participants to confidently navigate the complexities of leak detection applications and provide timely and effective solutions to our customers," he added.

Participants also shared positive feedback about the training, highlighting its practical relevance and its potential to positively impact their ability to serve the customers. "The training has equipped us with the knowledge and skills needed to address the specific challenges encountered in our markets, and in our case in Asia," said one participant. "We now feel more confident in our ability to provide high-quality support to our customers and help them overcome any issues they may face."

Service Training Guangzhou_Contura
Service Training Guangzhou_Contura

Overall, the service training at the Guangzhou Application Center not only enhanced participants' technical expertise, but also reinforced INFICON's commitment to providing exceptional service and support to its Asian customers. By staying updated with the latest advancements in leak detection technology and strengthening their problem-solving capabilities, participants are better equipped to serve as trusted partners to Asian customers and contribute to their success.

Contact us to learn more about how our innovative leak detection solutions can benefit your business and enhance customer support. Our team is ready to provide personalized assistance and help you address your specific challenges effectively

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