Service Level Agreement*
Reliable Performance. Predictable Costs.
Ensure peak efficiency, minimize downtime, and extend the life of your equipment with our tailored Service Level Agreements. Benefit from proactive maintenance, expert support, and ISO 9001-certified quality assurance — all while keeping costs predictable. Choose the right coverage for your needs and secure uninterrupted performance.
*We offer this service in EMEA – other regions on request
Transform unexpected repair expenses into planned, budget-friendly investments that protect your cash flow and financial stability.
Avoid extended downtimes with proactive maintenance and priority response services that keep your leak detection device operating at peak efficiency.
Regular expert maintenance according to EN 13306 standards extends your INFICON device optimal performances beyond average lifecycle.
ISO 9001 certified inspections guarantee that your equipment maintains compliance with industry standards and produces consistently reliable results.
Direct access to specialized INFICON technicians who understand your equipment inside and out, ready to assist during business hours.
Select from flexible agreement durations and service tiers designed to align perfectly with your operational needs and budget constraints.
Optimal protection for systems of critical importance
- Emergency repair response within 3 days
- All spare parts included**
- Complementary rental equipment****
- 50% discount on operator training
- Dedicated technical support
- Discounts for multiple instruments
- Fixed prices for 2, 3 or 5 year agreements
Enhanced protection for sensitive operations
- Breakdown coverage included
- Emergency repair response within 5 days
- 20% discount on spare parts**, rental equipment**** and operator training
- Discounts for multiple instruments
- Fixed prices for 2,3 or 5 year agreements
Foundation protection
- Preventive maintenance (EN 13306)
- ISO 9001 quality inspection
- Electrical safety testing
- 15% discount on spare parts**, rental equipment**** and operator training
- Standard business hours support
- Discounts for multiple instruments
- Fixed prices for 2, 3 or 5 year agreements
Protect Your Investment Today
INFICON Service Level Agreements deliver predictability, reliability, and peace of mind for your critical leak detection systems.
Contact us for a customized quote.
Service Level Agreement comparison
Even the highest quality equipment requires maintenance.
Be prepared with an INFICON SLA.
| Premium Care* | Advanced Care* | Essential Care* | |
|---|---|---|---|
| Maintenance and Support | |||
| Active maintenance scheduling: proactive planning, coordinating, and optimizing maintenance tasks | ✓ | ✓ | ✓ |
| Preventive maintenance according EN 13306 (incl. travel and accommodation expenses) | ✓ | ✓ | ✓ |
| Emergency technical support: Mon-Fri | ✓ | ✓ | ✓ |
| Spare parts for repairs** | ✓ (Included) | 20% Discount | 15% Discount |
| Quality inspection according to ISO 9001 and certificate | ✓ | ✓ | ✓ |
| Electrical safety test EN 50678*** | ✓ | ✓ | ✓ |
| Priority Response Times and Support | |||
| Emergency repair response | Within 3 business days | Within 5 business days | not included |
| Rental Equipment and Training | |||
| Rental Equipment**** | ✓ (Included) | 20% Discount | 15% Discount |
| Level 1 operator training (up to four participants) on-site | 50% Discount | 20% Discount | 15% Discount |
* Minimum agreement term of 3 years for new product sales.
** Spare parts are subject to normal operating conditions, misuse is not covered.
*** Dependent on device type.
**** Rental equipment subject to availability.
Supported Products
- Ecotec® E3000
- Protec® P3000(XL)
- XL3000flex
- HLD6000
- LDS3000
- LDS3000AQ
- UL Series
- Contura® S-Series (S400/S600)
- Sensistor® product line
- ELT product line
- Modul1000