Declaration of Contamination

For safety reasons Declaration of Contamination (DoC) are in use to protect customer and INFICON employees.

There are different cases where we need a DoC and also some exceptions - please see below for the country specific requirements.

In general, please send a filled out and signed DoC via mail before sending in the product if it can be exposed to critical substances or if you are requested to by our service departments.

Country as well as product and application specific reasons lead us to the requirement of a DoC (Declaration of Contamination), in cases where products shall be returned to an INFICON Service Center.

Please fill out, sign and send the DoC via mail before sending in a product.

Exceptions:

In some locations we (can) take care of the decontamination for you, so we do not need a DoC.
Some products do not need a DoC - please contact our service teams to learn if this applies to your service case.
Customers also have the option to sign a Yearly DoCs, in case the customers' application does not content any harmful substances.

China

INFICON (Guangzhou) Instruments Co., Ltd.

DoC Instructions (ZH)

DoC Instructions

DoC-form (EN) for products from category "Leak Detectors" and "Vacuum Gauges/ Components"

DoC-form (EN) for all other products

Europe / EMEA

INFICON AG (Liechtenstein)

DoC-form (EN) for products from category "Vacuum Gauges/ Components"

INFICON GmbH (Cologne / Germany)
INFICON Ltd. (United Kingdom)
INFICON SARL (France)
INFICON s.r.l. (Italy)

Explanation of RMA process in Germany (EN/DE)

DoC-form (EN) for all products (except Vacuum Gauges/ Components)

DoC-form (DE) for all products (except Vacuum Gauges/ Components)

DoC-form (FR) for all products (except Vacuum Gauges/ Components)

Japan

INFICON CO., LTD.

DOC-form (JA) for japanese customer of all INFICON products

Korea

INFICON Co., LTD.

DoC-form (EN) for products from category "Vacuum Gauges/ Components"

Service request list (EN) for Vacuum Gauges and Components

Service request list

DoC-form (KR) for all other products

DoC-form (EN) for all other products

Mexico

IFCN.SW S. de R.L.

Please contact our Service Office

Singapore - South, Southeast Asia and Oceania

INFICON PTE LTD

DoC-form (EN) for products from category "Vacuum Gauges/ Components"

DoC-form (EN) for products from category "Leak Detectors"

DoC-form (EN) for all other products

Taiwan

INFICON Company Limited

We always send all products to decontamination first - therefore no DoC is required.

USA / Canada

INFICON Inc. (Syracuse)

Please fill out our RMA request form (which includes the DoC): https://service.inficon.com/