Request for Service

Intro

Contact Data

Product Specification

Service Contact

DOC

Submission

Request for Service

If you need to send in a product, please fill out this form in order to begin the process of getting your equipment serviced. INFICON provides the RMA (Return material authorization) number within 24 hours on working days.

Important! You are encouraged to contact your local service center/ representative to help troubleshoot the problem prior to completing this form. This may allow you to get the device up and running at your facility.

Illustration - Repair Service Form - Form

1. Fill out online form

Fill out the online return form. Once submitted, you will receive a confirmation email.

Illustration - Repair Service Form - RMA No

2. Receive Your RMA Number & Shipping Label

Wait for a follow-up email with your RMA number and shipping label.

Illustration - Repair Service Form - Clean I (1)

3. Clean the Device Thoroughly

Before shipping, ensure the device is completely cleaned and free of any media or residue.

Illustration - Repair Service Form - Ship

4. Pack and ship the device

We will confirm receipt upon arrival of the device. Any packaging materials may be disposed of and will not be returned.

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